1. Loan Disbursement & Cancellation From Date 1/01/2016
Once the loan has been successfully disbursed, the borrower may request cancellation within 7 days from the date of disbursement.
To process the cancellation, the borrower must repay:
- The full principal amount, and
- Any applicable charges, if applicable
2. Loan Repayment (Return of Loan)
The borrower agrees to repay the loan through EMIs (Equated Monthly Installments) or as per the mutually agreed repayment schedule.
Accepted payment methods include:
- Cash
- Bank Transfer
- UPI / Digital Payments
Note:
Late payments may attract penalties or late fees as per company policies.
3. Prepayment / Foreclosure
Borrowers have the option to prepay or foreclose their loan before the due date.
Prepayment Charges:
- May be nil or minimal, depending on company policy
4. Refund Policy
In case of excess or duplicate payment, the extra amount will be refunded within 7–15 working days.
Refund Conditions:
- Refunds will be processed only to the borrower’s verified bank account
- Proper verification may be required before processing the refund
5. KYC & Verification
Loan approval is subject to successful completion of KYC (Know Your Customer) verification.
If KYC is:
- Incomplete
- Incorrect
- Fails verification
Then:
- The loan application may be rejected or cancelled
- Any processing fees (if applicable) are non-refundable
6. Grievance Redressal
Borrowers can raise complaints through the company’s official email or helpline.
- All complaints will be addressed within 15–30 working days
7. Policy Updates
The company reserves the right to modify or update this policy at any time.
- Updated versions will be communicated through official channels and published on the website
✅ Compliance Note
The company operates in accordance with applicable microfinance and regulatory guidelines.
All charges, interest rates, and terms are clearly disclosed to ensure complete transparency with the borrower.